Winfield Driver App Privacy Policy

Who uses this app

Winfield Driver is a workforce app for Winfield Street Coffee delivery staff. Accounts are created by store management; there is no public sign up. The app is operated for Winfield Street Coffee by CGRabbit, its software provider.

What the app collects

Account and profile: name, work email, phone number, vehicle details (make, model, year, color, plate), emergency contact, and the expiration dates of your driver's license and insurance.

Location: your precise GPS position while you are signed in and working a delivery, including in the background so an active delivery keeps updating when the app is closed or the screen is off. Location powers dispatch, live order tracking and delivery verification. Tracking pauses automatically when you go offline or end your shift, and you can stop it at any time by signing out or revoking the location permission in your device settings.

Delivery records: photos you take of vehicle loading and delivery setup, customer signatures collected at drop-off, delivery checklists, and timestamps of each delivery step.

Device and diagnostics: battery level, network state and a push notification token, used to keep dispatch informed and deliver work notifications.

Messages: chat messages between you and the store's dispatch team.

Text messages (SMS)

The app signs you in with a one-time code sent by text message to the phone number on your driver profile, and we text you when a delivery is assigned to you. These are transactional messages only; we do not send marketing text messages to drivers. Message frequency varies with how often you sign in and how many deliveries you receive. Message and data rates may apply. Reply STOP to opt out (your sign-in code is then sent to the e-mail on your profile instead) and HELP for help, or contact support at the address below. Your phone number is never sold and is never shared with third parties or affiliates for marketing or promotional purposes.

How it is used

All data is used to run Winfield Street Coffee's own delivery operation: assigning orders, tracking active deliveries, proving deliveries were completed, paying and supporting drivers, and keeping customers informed about their orders. Location and delivery records are shared with the Winfield Street Coffee store team and, for an active order, the customer sees the delivery progress. When the order was placed through a catering marketplace such as ezCater, your name, phone number, live location during that delivery and the delivery setup photo are also shared with that marketplace, which shows the delivery progress to its customer. Data is never sold and never used for advertising or cross-app tracking.

Storage, retention and security

Data is stored on access controlled servers in the United States and encrypted in transit over HTTPS. GPS trail points are retained for up to 30 days; delivery records (photos, signatures, checklists) are retained as business records of the completed deliveries. Access is limited to store management and the technical staff who operate the system.

Account deletion

You can request deletion of your driver account directly inside the app: Settings, then Delete account. The request is reviewed by store management, your app access is removed and your personal profile data is deleted, except for delivery records the business is required to keep. You can also email support@cgrabbit.com.br with the same request.

Contact

Questions about this policy: support@cgrabbit.com.br.